@ Ayala Tal 2018

Shipping & Returning

worldwide customers

Items ship within 5-7 business days with DHL Express door to door service, once the item has shipped you will get an Email and a tracking number. 

For extra urgent orders please contact us at sales@ayalatal.com and we will do as much as we can to ship earlier than 5-7 business days.

Returning policy for the 18k Gold snake

This pendant is made to an order, we can not accept returns nor issue a refund.
Please think carefully before placing your order. 

For any mechanical or quality failure (Such as stone fall of) within 30 days from purchase, send us back the item and we will replace it and send it back to you. 

Returning policy for the sterling silver & Gold plated snakes (Pendants and Earrings)

If for any reason you are dissatisfied with your online purchase, you may return the item(s) within 30 days from day of shipment. 

We gladly accept items that are free from scratches, blemishes, sizing or alternations, and without signs of wear or tear, in their original box.

For any mechanical or quality failure (Such as stone fall of) within 30 days from purchase, send us back the item and we will replace it and send it back to you. 

Any orders returned undelivered or refused by recipient will be subject to 42$ charge to be deducted from the total refund amount. 

Refund will be issued within 12-14 working days .